About Company
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Job Description
Kaizen Promotion Officer
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Job Description
Kaizen Promotion Officer
Execution
- High priority (i.e. cross functional, high impact) Kaizen events and DMAIC projects.
- General duties to support and improve the TAM ACES program locally and globally as part of WW TAM ACES
Facilitation
- Execution of WW TAM ACES Strategy
- Creation and maintenance of local "ACES Issues Pipeline" (list of all currently known seller impacting process issues identified by VOC or VOA)
- Review, categorization and prioritization of global "ACES Issues Pipeline" entries and improvement project opportunities, identified on Amazon Services owned websites (i.e. Help Pages, Seller Central, and YUMA)
- Local project pipeline consisting of regular scheduling of new projects - with local resources assigned - by HQ and local management, including NPT (Non Production Time) planning and preliminary impact/benefit calculations
- Improvement phase of local projects (project team soliciting SDE input & feedback, preparing IT development requests for IT sprint, and checking for relevant "off the shelf" solutions from internal and external sources)
- Evaluation of completed projects from WW TAM ACES for local relevance by local management team, make recommendations, and support implementation
Coaching & Training
- Local management and coach associates on ACES philosophy & methodologies
- Assign project teams on application of proper process improvement and project management methodologies / acts as a local resource
- Local ACES Apprentices (second year)